Thinking about importing from China but feeling overwhelmed? You’re not alone. If you’re a startup, small business or first-time importer, the process can seem complex but it doesn’t have to be. At Pivot Freight Solutions, we specialise in making freight forwarding simple and stress free. We’ll guide you through every step so you can focus on growing your business with confidence. For answers to common questions, visit our FAQ page.
Step 1: Choosing the Right Products and Suppliers
The first step in importing is deciding what to bring in and who to buy from. Many first-time importers source their products through:
• Alibaba
• Global Sources
• Trade shows (such as the Canton Fair)
• Direct factory relationships
Finding a reliable supplier is crucial. Make sure they can provide proper certifications, comply with Australian regulations and offer quality control options. Not sure where to start? We can help you vet suppliers to avoid costly mistakes.
Step 2: Understanding INCOTERMS (Who Pays for What?)
Before you finalise a deal with a supplier, you need to understand Incoterms, international shipping terms that define who is responsible for shipping costs, insurance and risks.
The most common and recommended Incoterm is FOB (Free on Board), where the supplier handles costs up to the port in China and you control the freight from there. Avoid CIF (Cost, Insurance and Freight) and CFR (Cost and Freight), as they give the supplier control over shipping, often resulting in higher costs and less transparency.
Not sure which term to use? We’ll guide you through the best option for your business.
Step 3: Picking the Best Shipping Method
Not all shipping options are created equal. Depending on your budget and timeframe, you’ll need to choose the right method:
Sea Freight: Best for Large Shipments
• The most cost-effective option for bulk goods
• Transit time: 12 to 30 days (depending on the port)
• Options: Full Container Load (FCL) or Less than Container Load (LCL)
Air Freight: Fast and Reliable
• Ideal for time-sensitive or high-value shipments
• Transit time: 2 to 7 days
• Higher cost than sea freight but much quicker
Courier Services: Hassle Free but Costly
• DHL, FedEx and UPS offer door to door delivery
• Fastest option (3 to 5 days)
• Ideal for small, urgent shipments
Not sure which shipping method is right for your business? We’ll break down the pros and cons for you so you can make the best decision.
Step 4: Understanding Import Duties and Taxes
One of the biggest surprises for new importers is additional fees. Key costs to factor in:
• Goods and Services Tax (GST): 10 percent on most imports * speak with your accountant, as you may be able to claim this back on your BAS
• Customs Duties: Typically 5 percent but varies by product with most items being Duty free from China
• Import Processing Charges: Applies to shipments over AUD $1,000
• Pivot can provide an estimate of your import taxes to ensure you know the true landed cost of your product
Step 5: Working with a Freight Forwarder (That’s Us!)
Navigating international shipping can be confusing but that’s where we come in. A freight forwarder manages all the logistics, including:
• Booking space on cargo ships or planes
• Handling customs paperwork and clearance
• Organising local delivery to your warehouse or doorstep
We take care of the headaches so you can focus on selling your products.
Step 6: Getting the Paperwork Right
One small documentation error can delay your shipment or even lead to additional costs. Essential documents include:
• Commercial Invoice: Includes product details, value and supplier info
• Packing List: Breakdown of quantity, weight and dimensions
• Bill of Lading (BOL) or Air Waybill (AWB): Official shipping documents
• Customs Import Declaration: Required for clearance
Not sure if you have everything in order? We’ll double check it for you.
Step 7: Meeting Australian Regulations
Australia has strict import regulations, especially for food, plants and consumer goods. Here’s what you need to know:
• Biosecurity & Quarantine Rules: The Department of Agriculture inspects certain goods for pests and contaminants.
• Product Safety Standards: Electronics, toys and cosmetics must meet Australian safety and labelling requirements.
• Restricted & Prohibited Items: Some products require special permits and some are banned altogether.
Trying to figure out what’s allowed? We’ll help you check compliance before you order.
Step 8: Organising Final Delivery in Australia
Once your shipment arrives, it needs to reach you efficiently. We offer options such as:
• Warehouse Storage: If you need to store goods before selling
• Courier Services: Quick delivery for smaller shipments
• Third Party Logistics (3PL): Full service storage and fulfilment
No matter your setup, we’ll ensure your products get where they need to go.
Why Work with Pivot Freight Solutions?
• We make importing easy. No jargon, no stress. We break everything down step by step.
• Personalised support. You’re not just a number. We’ll work closely with you to get it right.
• Transparent pricing. No surprise fees. We’ll give you clear cost breakdowns upfront.
Get Started Today!
Ready to start importing from China to Australia? Let’s make it simple. Contact Pivot Freight Solutions today for a quote and let’s get your business moving!